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Our Terms Shape How Your Account Works

When you open an account with us, these terms define what you can do in the lobby, how deposits and withdrawals move through DANA, OVO, GoPay and QRIS…

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ambyar slot Our Terms Shape How Your Account Works
GET HELP WITH TERMS

Contact Us About Your Rights

Our support team is ready to explain any part of these terms or help you exercise your rights. Reach out through any of these channels during the hours shown, and we'll respond to clarify the policy or walk you through a process.

Team online

Live Chat

Open the chat widget in the bottom right of your lobby or the account page. Available daily 09:00–23:00 Jakarta time to answer questions about your account rights and term details.

Email Support

Send your question to [email protected] with your account username and a clear description. Our team replies within 24 hours on weekdays with term clarification or process guidance.

Account Settings

Visit Settings > Account > Legal Documents in your lobby to download the full terms PDF or request a copy by email. You can also flag a specific clause for support review directly from there.

HOW WE HONOUR THESE TERMS

Our Commitment to Fair Enforcement

We built these terms to protect you and us equally. Every deposit, withdrawal, and account action is logged so we can honour the agreement and resolve disputes fairly.

Data Retention

We keep your account records, deposit and withdrawal history, and game logs for the life of your account plus 5 years after closure, so you can always verify your transaction history or request a full account export.

Account Security

Your login credentials and payment details are encrypted. We never share your account data with third parties except where law or payment processing requires it, and we log every access attempt so you can spot unauthorised activity.

Dispute Resolution

If you believe we've breached these terms, open a support ticket with your evidence. Our compliance team reviews each case within 5 business days and issues a written response explaining our position or the remedy we're offering.

Policy Updates

When we change these terms, we email you 30 days ahead and display a notice in your account. You can accept the new version or close your account before the change takes effect; continued play means you've accepted the update.

Right to Request Changes

Contact [email protected] to request corrections to your personal data, ask why a withdrawal was delayed, or challenge a term you believe conflicts with local law. We respond within 10 business days.

Cookies & Tracking

We use cookies to remember your login, track game and payment activity for fraud prevention, and measure site performance. You can control cookie preferences in your browser; blocking them may affect lobby access or deposit flow on your device.

Frequently Asked Questions About Terms

Below are answers to the questions we hear most often about how our terms affect your account, payments, and play.

No. Our terms require one account per person. If we detect multiple accounts using the same email, phone, payment method, or device, we merge or close the duplicates without notice. Any funds in closed accounts are returned to the original deposit method within 5–7 business days.

Withdrawal requests expire after 7 days if you don't confirm them. To confirm, verify your identity through the withdrawal page—upload an ID photo and proof of your payment method. Once verified, funds move to DANA, OVO, GoPay or QRIS within 1–3 hours. If you miss the deadline, resubmit the request.

Our terms state that deposits remain your property. In the event of closure, we return all account balances to the original payment method within 30 days. We maintain financial reserves and payment-processor relationships to ensure this commitment, though depends on local law where you reside.

No. We notify you 30 days before any material change—such as new fees, withdrawal rules, or account closure policies—via email and a banner in your account. You can close your account before the change takes effect. Continued play after the 30-day notice means you accept the new terms.

Email [email protected] with your account username and the date your account was closed. Explain why you believe the closure was unfair and attach any evidence—screenshots, transaction records, or communication with our team. We review appeals within 5 business days and provide a written decision.

Visit Settings > Account > Legal Documents in your lobby to download the current terms. To request your full account data—deposits, withdrawals, game history, personal information—use the same menu or email [email protected]. We provide the export within 10 business days, usually as a downloadable file.

Our terms govern deposits and withdrawals via DANA, OVO, GoPay, QRIS, and bank transfer. Each method has its own processing timeline—DANA, OVO, GoPay and QRIS typically clear in under a minute; bank transfers take 1–3 business days. All are protected by the same fraud-prevention and verification rules outlined in the full terms.

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